OVERVIEW
This website is operated by Living Edge. Throughout the site, the terms “we,” “us,” and “our” refer to Living Edge. Living Edge offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on a secure platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or destructive code.
A breach or violation of any Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information available on this site is not accurate, complete, or current. The material on this site is for general information only and should not be relied upon for decision-making. Any reliance on the material is at your own risk.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.
We shall not be liable to you or any third-party for any modification, price change, or discontinuation of the Service.
5. Delivery
5.1. Delivery times are estimated and may vary depending on the delivery location and availability of the products.
Inside Dhaka 5 Days
Outside Dhaka 10 Days
5.2. We are not responsible for any delays in delivery caused by third-party couriers or unforeseen circumstances.
5.3. We will deliver the products to the address provided by you at the time of order. It is your responsibility to ensure that the address details are accurate and up-to-date.
SECTION 5 - Return & Refund Policy
At Living Edge, we’re committed to ensuring you have the best shopping experience possible. If you’re not completely satisfied with your purchase, we offer a straightforward return and refund policy to make your experience hassle-free.
1. Return Eligibility
Timeframe: You can return most items within 02 days of receipt. Please note that some products may have different return policies (e.g., clearance items, custom orders).
Condition: Items must be unused, in their original packaging, and in the same condition as when received. This includes all tags, labels, and accessories.
Proof of Purchase: A receipt or order confirmation is required for all returns.
2. Non-Returnable Items
The following items are non-returnable:
Sale items (unless defective)
Custom or personalized items
3. How to Return an Item
Contact Us: Before returning an item, please contact our customer service team at info@livingedge.com.bd or +8801734758869 to initiate the return process.
Return Authorization: We will provide you with a Return Authorization Number (RAN) and return instructions.
Pack and Ship: Pack the item securely, including the RAN and a copy of your receipt. Ship it to the address provided by our customer service team.
4. Refund Process
Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
Refund: If the return is approved, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account.
Shipping Costs: Original shipping costs are non-refundable. If you’re returning an item due to an error on our part or a defective product, we will cover return shipping costs..
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We cannot process exchanges directly, but our customer service team will assist you with the return and reordering process.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement , including any applicable shipping costs. Please include clear photos of the damage or defect in your initial communication.
7. Contact Information
For any questions or concerns regarding our return and refund policy, please reach out to our customer service team:
Thank you for shopping with Living Edge! We appreciate your business and look forward to serving you again.
For questions about the Terms of Service, please contact us at:
Living Edge
45/A, Senpara Porbata,
Mirpur 10, Postal Code 1216
Dhaka, Bangladesh
Phone: +8801734758869
Email: info@livingedge.com.bd
