Living Edge Furniture — Warranty Policy
At Living
Edge Furniture, we take pride in crafting durable, functional, and stylish
furniture designed to enhance your workspace. However, if your purchase isn’t
quite what you expected, don’t worry — we’ve got you covered!
We provide a simple,
hassle-free warranty and service policy to ensure your satisfaction and
long-term comfort.
Warranty Overview
- Chairs:
Covered by a 2-year replacement guarantee on wheels, hydraulic system, and tilting mechanism. - All Other Office Furniture &
Décor Items:
Covered by a 2-year warranty against manufacturing defects.
All warranty
periods begin from the date of delivery.
Replacement Warranty (Within 2 Years for Chairs)
If your chair
experiences any issue within the warranty period, our service team will assess
the product to determine the necessary action:
- Minor Issues / Service Needs:
We’ll provide free servicing or adjustments to resolve performance issues. - Parts Damage:
If a part (e.g., wheel, hydraulic system, or tilt mechanism) is found defective, it will be replaced at no additional cost. - Major Defects:
If the chair is beyond repair or has major defects affecting multiple components, it will be replaced with a new one.
Pickup or
delivery charges apply during
the replacement period.
2-Year Warranty on Furniture & Décor
This warranty
covers manufacturing or structural defects in materials and workmanship.
If any issues arise:
- Servicing or Repairs:
We will repair the affected parts free of charge within the warranty period. - Replacement of Parts:
If replacement is required, costs (if applicable) will be communicated in advance. - Transportation:
After the warranty period or for non-covered issues, transportation charges may apply at actual cost.
Warranty Exclusions
The warranty
does not cover:
- Damage due to misuse, rough
handling, or improper installation
- Fading, stains, or discoloration
due to sunlight or liquids
- Wear and tear from regular use
- Natural wood grain variations or
fabric pilling
- Overloading furniture beyond
weight capacity
- Products installed or altered by
unauthorized technicians
- Third-party items (e.g., monitors,
electronics)
Warranty is void
if:
- Product is used outside normal
office/home environment
- Invoice or proof of purchase is
missing
- Product is physically damaged or
exposed to moisture/extreme temperature
Service & Transportation
- Inside Dhaka:
A BDT 500 transportation charge applies for pickup and redelivery after servicing.
Alternatively, customers may bring the product directly to our office and collect it after service — no transport charge applies. - Outside Dhaka:
Please inspect your product at delivery. Report any damages to the courier immediately and inform us the same day.
Contact Us
For service
or warranty claims, please contact our service team: